Privacy Policy

PURPOSE

Downtown U-Lok Storage maintains the principles of integrity and trust with respect to the privacy of personal information. As part of this commitment, Downtown U-Lok Storage will use its reasonable efforts to protect the privacy of personal information collected from Customers, Suppliers, and any other sources.

Downtown U-Lok Storage will comply with the principles of the federal Personal Information Protection and Electronic Documents Act, the Personal Information Protection Act of British Columbia, and any other personal information and data protection laws which may be applicable.

The purpose of this Privacy Policy (the “Policy”) is to establish common rules to govern the collection, use and disclosure of personal information by Downtown U-Lok Storage, in a manner that balances an individual’s right to privacy with the need of Downtown U-Lok Storage to collect, use or disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances, in accordance with applicable privacy laws and regulations.

DEFINITIONS

“Personal Information” is information about an identifiable individual, not including the name, title or business address or telephone number of an employee of an organization, where the purpose of using that information is to contact that individual at their place of business.

COLLECTION, USE AND DISCLOSURE

Downtown U-Lok Storage will obtain the informed consent of its customers, suppliers, employees and any other individuals from whom it may collect personal information, to its collection, use or disclosure of their personal information, unless the collection, use or disclosure without consent is permitted or required by law. “Informed consent” means that Downtown U-Lok Storage will Inform these individuals of the purposes for its collection, use and disclosure of their personal information, and Obtain their consent to the collection, use and disclosure for these purposes, prior to, or at the time of, the collection of their information. Downtown U-Lok Storage will only collect, use and disclose the information necessary for its identified purposes. If Downtown U-Lok Storage wishes to collect, use or disclose an individual’s personal information for a new purpose, Downtown U-Lok Storage will inform the individual of this new purpose and obtain his/her consent to this, except where such collection, use or disclosure without consent is permitted or required by law.

CUSTOMERS, SUPPLIERS AND OTHER INDIVIDUALS

Downtown U-Lok Storage may collect, use and disclose personal information in respect of customers, suppliers, and other individuals who are not employees, from and to the persons and for the purposes set out below: (a) For the purpose of providing storage services and satisfying contractual obligations in respect of those services; (b) To banks, trust companies, credit unions and credit card companies for the purposes of authenticating account information and processing pre-authorized payments; (c) From and to collection agencies for the purposes of skip tracing and administering debt collection; (d) For the purpose of protecting and monitoring Downtown U-Lok Storage’s assets and properties, which includes, but is not limited to, using video surveillance at the entrances, hallways and exits to Downtown U-Lok Storage’s properties; (e) Such other collections and uses of personal information from such persons and for such purposes for which Downtown U-Lok Storage may obtain consent from time to time; and (f) As otherwise required or permitted by law.

WITHDRAWL OF CONSENT

An individual may withdraw his/her consent at any time, on reasonable notice, subject to legal or contractual restrictions. Downtown U-Lok Storage will inform the individual of the implications of such withdrawl. For example, where an individual withdraws consent to the uses of his or her personal information as set out in the foregoing section “Customers, Suppliers and Other Individuals”, such withdrawl may result in Downtown U-Lok Storage being unable to provide its services to such individual.

SECURITY

Downtown U-Lok Storage will use reasonable and appropriate measures to ensure the confidentiality and protection of personal information against loss, theft, unauthorized access, collection, use, disclosure, copying, modification, disposal, destruction or similar risks. The methods of protection used include

Physical measures such as locked filing cabinets, Technological measures, such as the use of passwords and encryption. Downtown U-Lok Storage expects all of its employees to follow established guidelines in order to ensure the security of personal information in circumstances where they have access to such information. These guidelines include those set out in the Privacy Procedures and in Downtown U-Lok Storage’s Policies regarding systems security and communications technology use.

Personal information of customers, suppliers, and other individuals will only be accessed by Downtown U-Lok Storage’s on-site managers and Downtown U-Lok Storage’s managerial team, on a need-to-know basis. Downtown U-Lok Storage is responsible for personal information in its possession or custody, including information that has been transferred to a third party for processing. Therefore, if Downtown U-Lok Storage transfers personal information to third-party contractors, it will require those contractors to covenant with it that they will provide the same security protections over the information as Downtown U-Lok Storage.

ACCURACY

Downtown U-Lok Storage will use reasonable efforts to ensure that personal information is as accurate, complete and up-to-date as is necessary for the identified purposes. This is to minimize the possibility that inaccurate information could be used to make a decision about an individual.

To ensure the foregoing, Downtown U-Lok Storage requires each individual who provides Downtown U-Lok Storage with personal information to ensure that that information is accurate, complete and up-to-date. If the personal information of an individual changes, we expect that the individual or employee will make Downtown U-Lok Storage aware of those changes so that Downtown U-Lok Storage can update the personal information in question.

ACCESS

Upon written request by an individual, complete with sufficient detail of the information being requested, Downtown U-Lok Storage will, within the time limits as set out in the applicable legislation, do the following:

  • Inform the individual of the existence, use and disclosure of his or her personal information, (including a list of the organizations to which Downtown U-Lok Storage has, or may have, disclosed the individual’s personal information).
  • Provide the individual with access to that personal information.
  • Except where Downtown U-Lok Storage is permitted or prohibited by law from doing so.

In certain circumstances, Downtown U-Lok Storage is required by law to remove certain types of personal information from a document that contains personal information about the individual applicant, and then provide the individual access to this document.

In those circumstances, Downtown U-Lok Storage is required by law to deny access to personal information. Downtown U-Lok Storage will comply with this obligation where applicable.

CORRECTION REQUESTS

An individual may request Downtown U-Lok Storage, in writing, to correct personal information about the individual that is under Downtown U-Lok Storage’s control, if the individual believes that this information contains an error or an omission. If the information is subject to interpretation or is an opinion, Downtown U-Lok Storage is not required to change the record but will annotate the record to indicate the individual’s request. Downtown U-Lok Storage will make a reasonable effort to assist access and correction applicants and to respond to them as accurately and as completely as possible.

RETENTION

Downtown U-Lok Storage will keep all personal information that has been used to make a decision about an individual long enough to allow the individual access to the information after the decision has been made or, in any case, for at least one year after such decision has been made. Where the personal information is the subject of a request from an individual, Downtown U-Lok Storage will retain the information for as long as is necessary to allow the individual to exhaust any recourse under the applicable privacy laws. Downtown U-Lok Storage will destroy or anonymize personal information when it no longer needs to retain the information for the purpose for which it was collected, and retention is no longer necessary for legal or business purposes. When destroying or anonymizing this information, Downtown U-Lok Storage will use appropriate security measures to ensure that the confidentiality of this information is maintained.